ICON
Hanvico - Ấm áp như lòng mẹ
ICON
Hanvico

Warranty Policy

The products that customers buy at Showroom Hanvico are genuine products that are warranted in accordance with the Company's regulations.

I. FOR PRODUCTS SOLD OUT IN 3 WORKING DAYS

- The products in the warranty period must be fully qualified to be warranted as new products with unused errors, Hanvico Company will immediately exchange for you a 100% new product immediately

- In case, your defective product cannot be overcome but there is no replacement product, our company will exchange for you another product equivalent to a broken product.

- In case you are not satisfied with the equivalent replacement product, our company will re-produce the product as soon as possible or refund the product amount.

II. CASES ARE NOT WARRANTED

- Products are out of warranty period. (depends on each product code)

- Product has been cut off by Hanvico Company

- Products are torn, yellowed, broken ... due to Customer's fault

- The product is misused or used and stored improperly with the instruction manual.

- The product is cut, trimmed or changed to its original structure, shape and size.

- Products are damaged due to force majeure conditions such as natural disasters, fires, ...

III. WARRANTY PROCESS:

B1. Receiving warranty:

- Customers reflect information directly at Showroom or contact the Hotline of Hanvico Company: 0936539696

- Hanvico Company will arrange staff to receive information and defective products

- Hanvico Company inspects products and writes a warranty appointment card

B2 Warranty process

- Employees who receive products are responsible for reporting defects to the Hanvico Company Warranty within 24 hours.

- The Warranty Department of the Company will remedy or report the new Manufacturing Factory

- The Warranty Department inspects and hands over the delivery

B3. Shipping delivery

- The Delivery Department will deliver the new warranted or manufactured product to the address requested by the Customer.

THANK YOU

HOTLINE 0936.539.696